We encourage taking precautions to avoid water loss and other damage when vacating your property. Your home plumbing system consists of all the pipes and fixtures that are on your side of the meter. Customers are responsible for all the water that passes through their system and any associated costs.

Follow these recommended steps for both short trips and extended absences:

• Check every toilet in the home and ensure that they have all completed their flushing cycle. This includes a visual inspection of the tank to ensure the flapper is properly seated and not hung up or misaligned. A “running” toilet can cause thousands of gallons of lost water over the course of a month—a needless increase to your monthly bill.
• Check all faucets, tubs, and showerheads to make sure there are no leaks and they have been tightly turned off.
• When leaving for short trips, purchase a lock for your outdoor spigot. They can be found at most hardware and home improvement stores.
• Ask a neighbor to stop by and inspect the home once or twice during your absence to check for any unexpected accidents.
• Turn off the water at your main shut off valve and drain the system by running a faucet to avoid potential theft, an unexpected line break, or a toilet leak.
• If you are moving out of a property but maintaining ownership, close the account and terminate service until you will be occupying the property.
• If you wish to continue service to a vacated property, manually turn off the water at the main shut-off valve and follow the above best practices every time you are leaving the home for an extended period.