Contact Customer Care for questions about billing, accounts, or starting service:
678.376.6800
DWRCare@gwinnettcounty.com

To Report a Problem such as flooding, water quality concerns, or any other water-related issue, call our 24/7 emergency line:
678.376.7000

For general questions or information, contact:
DWRinfo@gwinnettcounty.com

For questions about backflow contact:
678.376.4213
DWRbackflow@gwinnettcounty.com

For questions about maintenance of BMP's and Detention Ponds, contact:
DWRStormwaterBMP@gwinnettcounty.com

To submit a stormwater service request, report illegal dumping into stormdrains, or ask about the stormwater utility fee or credits, please call:
678.376.7193

For in-school presentations, student questions, or teacher requests:
DWRschools@gwinnettcounty.com 
678.376.6722

For questions about events, workshops, or volunteer opportunities, contact:
DWRworkshops@gwinnettcounty.com
678.376.7193 (option #5)

For questions about water conservation, or  leak detection,contact:
DWRconserve@gwinnettcounty.com
678.376.6722

For Water and Sewer Availability Letters, Mapping, and GIS questions, contact:
678.376.7139

For Sewer Capacity Certification questions, contact
678.376.7026