The wellness center features five exam rooms, a laboratory, office space for medical and wellness staff, and a multipurpose room for training and wellness activities. The following services are provided.

New services available to you

• Select pediatric care
• Dependents ages 3 and older who are on a medical plan can now be seen for acute care and sports physicals
  
  
• Occupational medicine
• Get pre-employment, fit-for-duty, and return-to-work exams, drug testing, and work-related vaccines
  
  
• Prescription orders and refills
• E-prescriptions can be sent straight to your pharmacy
  
  
• Care navigation
• Your virtual care navigator will be your guide from start to finish for any services or appointments you need outside of Crossover

 

Is the name of the wellness center changing?

No. The name of the wellness center will remain the Gwinnett Employee Wellness Center.

 

Will the hours of operation at the wellness center change with the transition to Crossover Health?

No. The hours of operation will remain the same:

• Monday, Wednesday, and Friday from 7:00am to 4:00pm; closed for lunch from 11:00am to noon
  
  
• Tuesday and Thursday from 10:00am to 7:00pm; closed for lunch from 2:00pm to 3:00pm

 

If my current provider leaves, how can I learn more about the providers I’ll have access to through Crossover?

Crossover works with you to develop an ongoing relationship with an interdisciplinary care team that will get to know you and your health needs so you can trust them with your care. The care team consists of a family medicine physician and nurse practitioner, a health coach who is a registered dietitian, and care navigator, all of whom work together to provide holistic, comprehensive care. You can learn more about the providers on the Crossover Platform under the option, “Meet Your Care Team.”

 

If I’m a registered member with Premise, will portal registration automatically transfer to Crossover Health?

No. All eligible employees will need to register a new account with Crossover Health — it’s fast and easy!

 

Who is Crossover Health? 

Crossover Health provides advanced primary care via a collaborative, holistic, flexible approach that brings primary care, health coaching with a registered dietitian, pediatrics, and care navigation together to deliver better experiences and industry-leading outcomes. Available through in-person and/or online care channels, Crossover allows members to develop an ongoing, trusted relationship with their dedicated, connected care team. Crossover’s providers meet members where they are on their health journeys, and address members’ health history, environment, and the unique circumstances that affect their overall well-being. Providers and members work together to identify, set, and achieve health and wellness goals. If a member needs care outside of Crossover, they help every step of the way. Crossover sees health as it should be — connected and without barriers.

 

How can I access Crossover?

Crossover’s flexible approach makes it easy for you to get quality care and connect with their passionate team of providers through multi-channel access: online via messaging and video visits, over the phone, or through in-person appointments at the Gwinnett Employee Wellness Center.

 

How does Crossover care work?

Start by signing up for a Crossover account. Once you become a Crossover member, you get access to Crossover’s team of providers at the Gwinnett Employee Wellness Center, including a family medicine physician, medical assistant, health coach who is a registered dietitian, and care navigator. There are no complicated bills, insurance submissions, or unnecessary paperwork. The care you receive from Crossover will be free to low cost.

 

Who provides the patient treatment? 

Crossover’s dedicated teams of healthcare professionals deliver comprehensive, coordinated care — in person and virtually at the Gwinnett Employee Wellness Center. Crossover’s secure technology connects you to the team, and the team to each other. The team includes a board-certified family medicine physician, nurse practitioner, health coach who is a registered dietitian, and care navigator. 

 

What is the benefit of having one dedicated, connected care team at the wellness center? 

We understand that everything is connected to your overall well-being. With the Crossover team, you see the same care team every time. Your providers work together to get to know you and meet your health needs. By using a collaborative team of providers across clinical disciplines, the care team helps close care gaps that siloed, single-specialty providers may miss.

 

How can Crossover help simplify the process of managing my healthcare? 

All your providers work together to help you get and stay healthy, and you see the same care team every time you need it, whether in-person or virtually. You can send messages to your care team and they can answer your questions, all in the Crossover Platform or app. In addition, the Crossover Care Team includes a care navigator, who will personally guide you when you need to access care outside of Crossover. The care navigator will also help arrange tests and lab work, and make sure your records are transferred back to Crossover. 

 

How does Crossover sync with my current community-based providers?

Your Crossover Care Team can provide you or your community-based provider with a copy of your Crossover medical records if the appropriate consent documents are signed. You can limit the amount and types of information that you share (e.g., medication list, medical bills, lab results, consultation results, etc.). Crossover can also receive any medical records from your community-based providers.

 

What if I need in-person care or services that are not included within Crossover?

The Crossover Care Navigator will help coordinate referrals to care specialists outside of Crossover, including referrals to surgery, imaging, and other specialty services. The care navigator will help identify high-quality, in-network specialists, assist with prior authorizations, and help close the loop with the referring primary care provider.

 

Can I use the Crossover providers for some services but not all?

Yes, you can use Crossover providers for some services and other providers for other services depending on your health needs.

 

Can I use the physician at the wellness center as my primary care provider? 

Yes, you can use Crossover's provider as your primary care provider. This may consist of routine preventive exams in addition to chronic condition management. If you do not wish to use a Crossover provider as your primary care provider, you may still receive health coaching with a registered dietitian at the Gwinnett Employee Wellness Center for other health needs.

 

Can I keep seeing my current non-Crossover community healthcare providers?

Yes. The choice is yours. You are not required to switch your primary doctor to use Crossover services.  At your request, your records from your Crossover Care Team can be sent to your community healthcare provider or vice versa. 

 

What kind of nutritional coaching will Crossover Health Coach provide?

Your Crossover Health Coach, as a registered dietitian, is equipped with the expertise to guide you toward optimal health and wellness through personalized nutrition plans and lifestyle adjustments. They view food as a fundamental component of your overall well-being and understand its potential to serve as medicine in supporting your health goals.

Whether you're aiming for weight management, seeking sports nutrition advice, looking for meal-planning guidance, or navigating specific health concerns or diagnoses, your Crossover Health Coach is your advocate. They're committed to understanding your unique needs and empowering you to make sustainable changes by focusing on behavior modification, motivation, and holding you accountable along the way.

Beyond nutrition, your health coach is prepared to assist you in managing exercise routines, stress levels, sleep patterns, and other lifestyle habits that contribute to your overall health. With their guidance and support, you can be put on the path to achieve lasting health and wellness improvements.

 

Am I able to see a health care provider from my insurance provider at the wellness center?

In-network health care providers for both insurance plans are available to see patients at the wellness center.

Can I go to the wellness center for an emergency?

The wellness center offers appointments for non-emergency treatment. Dial 911 or visit a nearby emergency room if you experience an emergency.

Are appointments necessary?

• Appointments are strongly recommended for the best service to our patients. You can make an appointment by calling 678.377.4080 and following the prompts to choose the option for your healthcare provider.
• Walk-ins may be seen if there is an available appointment. Every attempt will be made to see a walk-in patient, but those with scheduled appointments will be seen first. Walk-in will be offered at the next available appointment, but bear in mind there may not be same-day availability.    

What time is the last patient seen at the wellness center?

The last patient will be seen 15 minutes prior to closing time. Anyone who arrives within 15 minutes of closing time will be offered the next available appointment. 

 

I am Medicare-eligible and still work for Gwinnett County Government. Am I eligible to be seen by a provider?

If you are Medicare-eligible and covered under an active employee plan, you are eligible to use the wellness center and be seen by a provider.    

What is the difference between preventive and acute/routine care?

• Preventive care typically takes place when you’re feeling well. It usually involves quarterly, annual, or age specific exams and testing used for the prevention of illness.
• Typically, acute/routine care typically is given when a patient is experiencing symptoms related to an episodic illness. 

Is the wellness center meant to replace our primary care physician or the relationship with our primary care physician?

We encourage using the Employee Wellness Center for primary care. If you choose to use the wellness center only for sick care, they will work with your primary care physician to improve your overall health.  

Is there a separate fee if labs are needed during an appointment?

No. Labs taken during an appointment, such as during your annual physical, are included in the respective fee based on your medical plan.    

Is there a fee if I schedule an appointment to have labs performed only?

It depends on the reason for the labs. If labs are preventive in nature, such as quarterly blood draws related to disease management, then labs are considered preventive and there is no charge. If a cancer screening is requested because of a history of cancer in one's family, those labs may incur the respective fee per your healthcare plan.

 

Will I be charged sick leave if I go to the wellness center during my scheduled work hours?

During scheduled work hours, employees will be granted up to two hours, as necessary, to visit the wellness center and return to work. Sick leave will be charged if an employee is away from the work site for more than two hours.     

Does the County have access to my medical information?

No. The administrator uses separate systems and servers. At no time will the County have access to individual patient information.