AOL issues

AOL users have reported numerous intermittent access problems such as:

• Problems logging in or staying logged in
• Problems with pages being displayed properly
• Inability to complete the online payment transactions
• 404 "page not found" error messages

Cause of AOL issues

The AOL integrated browser cannot handle security levels with certain applications. When a user moves from one page to another, it assigns a new URL address with every new page visit, leaving the user ID logged onto the previous page and presuming that the user is a new person trying to log on with the same ID.

Possible Solutions

Website issues can often be eliminated by using a standard browser. If you are using the AOL interface to access our website, you will need to launch a different browser over your AOL connection.

• Connect to AOL, but do NOT go to any websites on the Internet
• Minimize that window
• Open Internet Explorer, Firefox, Google Chrome, or other browser
• Use the external browser to browse gwinnettcounty.com