Refund policy: Our policy is not to issue refunds for overpayments on open accounts. However, if you have a question concerning your payment and/or you wish to inquire about a potential refund, please call our office at 678-376-6800 Monday thru Friday between 8:00am to 5:00pm.

Please email DWRCare@gwinnettcounty.com for assistance. Please include your Water Account number for faster service.