Customer Service Survey

Customer Service Survey Form

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Reference #

The 911 operator was courteous and considerate

The 911 operator solicited information in a calm and professional manner

The 911 operator was helpful

The 911 operator was respectful and empathetic

The 911 operator was knowledgeable

The 911 operator actively listened to me

The 911 operator understood my situation without extensive explanation

The 911 operator provided additional resources for alternate sources of action or information in the event that they were unable to handle my problem

Instructions provided were clear and easy to understand

The 911 operator assured me that help was being started even as questioning continued

The 911 operator was able to put me at ease during my emergency

Overall, how would you rate the 911 operator's customer service skills

Please feel free to offer any additional comments or information